Frequently Asked Questions
Everything you need to know about your Balance Phone experience.
What is included in the Balance Phone box?
Each package contains the Balance Phone handset, a high-speed USB-C charging cable, a protective silicone case, and a quick-start guide to help you set up your device in minutes.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing and your specific location.
Does the Balance Phone come with a warranty?
Yes, every Balance Phone is backed by a 12-month limited hardware warranty that covers manufacturing defects. We also offer extended protection plans at checkout for accidental damage.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return the device in its original packaging for a full refund, minus shipping costs.
Is the Balance Phone compatible with my carrier?
The Balance Phone is factory unlocked and supports most major GSM and CDMA networks worldwide. We recommend checking our network compatibility tool to verify specific 4G/5G band support for your provider.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.